For many Dubai residents, coping with electrical energy or water companies has lengthy meant logging into an app or visiting an internet site. That routine is now starting to alter, with the Dubai Electrical energy and Water Authority making its companies obtainable by ChatGPT.The launch locations DEWA on the ChatGPT Apps Listing, marking a worldwide first for each authorities our bodies and utility suppliers. Officers stated the transfer displays a shift towards conversational, AI-led service supply, shifting past conventional digital channels, reminiscent of web sites and cell functions.By ChatGPT, prospects can now entry a spread of DEWA companies instantly. These embrace invoice enquiries, checking account particulars, receiving billing and account assist, finding EV Inexperienced Charger stations and getting instructions to the closest charging level. Customers may also receive details about Buyer Happiness Centre areas, working hours and official contact channels. DEWA stated further companies might be rolled out step by step, according to its governance, safety and privateness framework.Saeed Mohammed Al Tayer, managing director and chief govt of DEWA, described the rollout as a part of a broader shift in how folks work together with public companies. He stated the “AI Integration and Working Companies” initiative goals to maneuver authorities service supply away from typical digital fashions in the direction of techniques embedded inside international AI platforms.In keeping with Al Tayer, integrating DEWA’s companies with ChatGPT permits prospects to have interaction by pure conversational interfaces and clever multi-agent techniques. He added that the initiative helps the authority’s aim of delivering resilient, proactive and safe companies, whereas reinforcing Dubai’s ambition to place itself as a worldwide centre for synthetic intelligence and sustainable innovation.DEWA stated it’s steadily working in the direction of changing into the world’s first AI-native utility, responding to altering buyer behaviour as AI platforms more and more grow to be a major channel for accessing companies and knowledge.The event comes amid fast progress in AI adoption throughout the UAE. OpenAI reported final 12 months that its person base within the nation had tripled year-on-year. Utilization stays notably sturdy amongst youthful residents, with round 60 per cent of these aged 18 to 24 and roughly half of individuals aged 25 to 34 utilizing ChatGPT weekly.
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